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For YEARS some players have been pressing for bonus terms to be made as simple as possible, but what is most anoying is the implementation of unnecessary complications. One a side note we had some site performance issues with our site last week due to the huge increase in traffic over Cheltenham. This allows the Casino to offer better value and more promotions though will limit somewhat the qualifying games. Bonus funds are for play on the Casino and Games tabs including live dealer games , Mobile and Download client. Another reason Casinos may have for omitting Live Dealer play from promotions is the additional cost. New posts. It seems that this particular "advantage play" method is fine if done on the software, so Coral do not consider it a problem. For a better experience, please enable JavaScript in your browser before proceeding. Surely it is in the customers' interest to keep things simple. Show hidden low quality content. Joined Feb 21, Location uk. In the above case it was an error on our part however in our Welcome bonus we choose not to include Live Dealer as we have had cases where 2 players will sign-up and receive the welcome bonus. Play Responsibly. Registration is fast, simple and absolutely free so please, join Casinomeister here! WHY exclude live dealer versions? Coral Support said:. Modern bonus terms are complicated enough already, and a lack of logic in their construction fuels a belief that the complexity is not so much about protecting the casino from advantage play, but about setting traps for the unwary in order to boost profits. Anyone with issues please PM me and I'll ensure they are looked into as soon as possible. Live Dealer gives several customers the ability to bet on the same spin, something that is not the case with the web RNG versions. To prevent bonus abuse we restrict Live Dealer from several offers but we do allow it in some. Joined Oct 14, Location United Kingdom. Many thanks Iain. This is taking some time but please bear with us. It should therefore be just as fine on a live dealer version, and there is no reason not to have live dealer games count for WR. Search titles only. Joined Dec 16, Location Germany. This is just one reason I don't trust them, the other reasons are the reports of oddities like for example the ball dropping into 12, and 25 being announced a winner, the way a minor internet issue becomes a major headache for the player because the live dealer software doesn't handle internet problems too well, and the odd case of stakes vanishing into the ether, with the bet neither won, lost, or voided. Bonus funds are for play on the Casino and Games tabs including live dealer games, Mobile and Download client. I don't understand what I need to do and Coral haven't responded to my Email, in-site message and not answered my phone calls. Some games have different percentage contributions than others; please see the chart below for reference and for qualifying games. This may not be the case for all Casinos. I hope that this information has helped address some of your concerns. Its an additional cost for Coral to offer Live Casino as opposed to regular Casino games however one we are happy to pay to offer a world class Casino experience. Log in Register. Hi Viynl, Thanks for your comments, unfortunately the costs associated with Live Dealer will always be higher than regular games. If the software version of a game can contribute towards WR, the live dealer version should too. This makes detecting minimum risk betting much more difficult and therefore we have removed it from this offer. This makes me wonder WHY a betting or "abuse" strategy has ONLY been a problem on live dealer games, as if it worked on the software versions, the "bonus abusers" would have tried it there too, and BOTH variants would have become excluded games by now. We are pushing hard to get through the backlog of customer queries as soon as we can however due to the system issues the number of contacts to Customer Services had increased dramatically. Thread starter iedmunds Start date Mar 15, Joined Mar 14, Location Northampton - England. We are happy to honour the mistake and payout anyone that has played Live Dealer with these funds. Personally, I don't trust live dealer games as much as I trust the software, a rather odd view among players, but not so among operators, who seem to feel live dealer games don't give them a fair chance to win the players' money. FavoPlayer Experienced Member webby. Live Dealer, like all other games, is constantly monitored and audited to ensure the RTP is within expected limits. JavaScript is disabled. Can anyone help me?

Submit Complaint. When creating a regular game the costs are development, testing, approval process from regulator etc but once the game has been completed, tested and certified the costs reduce greatly.

It also seems to confuse the writers of the various sets of terms and conditions. Thanks Anthony. This ranges from excluding them from WR at Coral, to banning winning players from playing live dealer altogether at William Hill. Groups Public Events. Coral Support Dormant account.

That is pretty interesting! The exclusions started appearing as a response click here "bonus abuse". It really does depend on the offer and the potential for abuse by players.

What this is telling me is that the "abuse" only works on live dealer variants, and not on the software variants. Best regards Anthony. Search forums. Seaman63 said:. Again this is independently tested and verified.

I'd never thought about coral casino playable balance in roulette before, because it doesn't immediately strike you as a game where collusion would provide an edge, but I can see that from a bonus WR abuse perspective it could be very costly to a casino. I agree that's a very illuminating post from the Coral click the following article. Live Dealer vinylweatherman said:.

Hi Vinylweatherman, I just wanted to clarify that the customers betting patterns have not affected the bonus in this case. Regarding your queries about Live Dealer, there can be several reasons why a Casino does not include Live Dealer in a promotion.

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff. Please note that only play on the qualifying games on the website, mobile and casino download client will count towards wagering requirements.

Media New media New comments Search media. Members iGaming Reps Registered members Current visitors. Simple collusion, but unlike poker, coral casino playable balance players vs the house.

Cheltenham main race bonus iedmunds said:. There was a mistake made in the terms and conditions and we are more than happy to rectify this for the players affected. It seems casino operators offer these live dealer games, yet treat them with suspicion, and players that play them with more suspicion than coral casino playable balance who play the software version.

Hi there, I have a query regarding bonus' in general, or more specifically if possible, bonus' at Coral.

As I'm sure you are aware Casinos generally pay a percentage of the revenue from games to game providers, Live Dealer games have a higher cost than regular non-live games so it the Casino would tend to push the games with a lower cost.

The OP bet high, coral casino playable balance might be considered "advantage play" or "bonus abuse", yet it was not the betting style that caused the problem as we would expect, but the choice of a live dealer as opposed to software. This week I have signed up to Coral to take advantage of their great prices on the Cheltenham Festival at which I have done extremely well.

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With Live Dealer you have a large on going cost as you have to pay rent, utilities and most importantly the dealers themselves over dealers at present. Joined Nov 24, Location England. You must log in or register to reply here. Joined Jan 24, Location Scotland. Please accept my apologies for the inconvenience caused by the issue. They will then both enter live dealer Roulette and stake on opposing numbers covering the board. Search Advanced search…. This case demonstrates one such "trap". Because you can't do diddly squat without having been registered! Joined Jan 24, Location Gibraltar. Are they MORE random and fair than the pseudo-randomness of a software RNG, and so have to be excluded from the bonus management structures. After all, BOTH versions are the same, BOTH fair and random, so why have customers and potential customers wonder what is so special about live dealer games. FavoPlayer said:. I presume one loses their entire bankroll, the other wins double, and they share the proceeds.